FAQs

How do I place an order?
Placing an order is simple. Browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your payment securely.

Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary based on your location. For specific details, refer to our Shipping Policy.

What is the estimated delivery time?
Orders are processed within 1-3 business days. Delivery typically occurs within 5-10 business days, depending on your location and the selected shipping method.

Can I track my order?
Yes, tracking information is provided once your order is shipped. You will receive an email with a tracking number and instructions on how to monitor your shipment.

What is your return policy?
We accept returns within 30 days of delivery for items that are unused, in their original condition, and in the original packaging. Please note that custom or personalized items and final sale products are not eligible for returns.

How do I initiate a return or exchange?
To start a return or exchange, contact our customer support team at inca.jku@gmail.com with your order number and the reason for the return. We will provide instructions for the process.

What sets your products apart?
Our products are meticulously crafted with a focus on quality, durability, and originality. Each item reflects timeless, functional, and innovative design, embodying our commitment to excellence.

Are your products environmentally friendly?
Sustainability is a core value for us. Wherever possible, we incorporate eco-conscious materials into our designs. Details on sustainability can be found in individual product descriptions.

What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure options. The full list of available methods is displayed at checkout.

Is my payment information secure?
Yes, your security is our priority. All transactions are protected with advanced encryption technology to ensure your payment details remain confidential.

How can I contact your customer service team?
You can reach us via email at inca.jku@gmail.com o Additionally, we offer live chat support during business hours for prompt assistance.

Can I provide feedback or suggest improvements?
Absolutely. We value our customers’ input. Please email us inca.jku@gmail.com with your feedback or suggestions. Your ideas help us improve and better serve you.